| Company: | South Bend Tribune | |
| Division: | Publishing | |
| Job Title: | Front Counter | |
| Area of Interest: | Circulation Services | |
| Position Type: | Part Time | |
| City: | South Bend | |
| State: | Indiana | |
| Job Description: | Must be able to assist customers at the front counter. Multi-task and accuracy are a must as candidate will be assisting Subscriber Services and Classified departments.
Essential Functions: • Answer phone calls in polite, courteous manner; accurately document each call • Input data per customer request, including starts, stops, payments, complaints, donations • Update existing customer information • Call subscribers about their subscription expiration dates and obtain payment • Solve subscriber requests/problems/complaints via phone or in-person • Get new customers to subscribe • Check for subscription payments made, submit reports to office manager • Perform other job related duties as assigned |
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| Requirements: | Experience: • 6 months to 1 year of customer service experience
Essential Knowledge, Skills, and Abilities: • Ability to talk to customers in a courteous and professional manner via phone or in-person • General computer knowledge, email • Data entry skills • Ability to talk on the phone and keyboard at the same time • Ability to work under daily deadlines • Ability to be accurate and detail oriented • Ability to handle high volume in outbound phone calls and inbound calls • Able to type 40 WPM • General math skills Education: • High School or GED Working Conditions: • Duties are performed in indoor office environment • Constant sitting, talking, hearing, reaching, walking, repetitive motions |
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| Requisition Number: | SBT2665 | |
By Kevin McNulty
Kevin McNulty teaches English and Mass Media Studies at Penn High School. He advises the Penn News Network and manages the PNN Studio and news room. For more information, navigate your browser to www.massmediastudies.net.
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