Teavana

Responsibilities and essential job functions include but are not limited to the following:

• Supports store sales growth through delivering personal and team sales goals, upselling, and suggestive selling to customers based on their needs.
• Follows the Enhanced Sales Process, fully executing each step to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type.
• Responsible for providing a positive customer service experience and sampling.
• Follows Teavana operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Provides quality beverages, consistently for all customers by adhering to all recipe standards and provides samples according to recipe specification.
• Responsible for keeping beverage station cleaned, stocked and organized at all times.
• Reports any supply needs to Operations Team Lead. Assists in maintaining visual displays per standards and reports discrepancies to the Visual Team Lead.
• Maintains, rotates, dates, and organizes back stock according to plan.
• Ensures proper handling of damaged and defective merchandise, completes re-tickets of back stock, under stock and over stock.
• Ensures proper storage and organization of all stock at all times and reports any issues to Operations Team Lead.
• Maintains visual integrity and brand image of Teavana promotions by ensuring store cleanliness and restocking product per the visual merchandising guidelines.

Summary of Experience:

 • No previous experience required

 Required Knowledge, Skills and Abilities

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to sell and increase sales in a retail environment.
• Meet store operating policies and standards, including providing quality beverages, cash handling and store safety and security.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency.
• Ability to communicate effectively under pressure.
• Ability to receive feedback and coaching.
• Ability to build relationships and work as part of a team.
• Ability to learn quickly.
• Ability to create a positive work environment.

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